Gaya APA
CIQA, D, V, G, D, C.
(2001).
Total Quality Management
.
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
CIQA, Dr., Vincent, Gaspersz,, D.Sc.,, CFPIM,.
"Total Quality Management".
Jakarta:
Gramedia Pustaka Utama,
2001.
Text.