Gaya APA
Tjiptono, F., Diana, A. (2003).
Total Quality Management (TQM) Ed. V (Edisi v).
Yogyakarta:
Andi Yogyakarta.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management (TQM) Ed. V".
Edisi v
Yogyakarta:
Andi Yogyakarta,
2003.
Text.