Gaya APA

Fitzsimmons, J, A. et al (2014). Service Management: Operations, Strategy, Information Technolgy (Eighth Edition). New York: McGraw-Hill Education..

Gaya MLA

Fitzsimmons, James, A.. et al. "Service Management: Operations, Strategy, Information Technolgy". Eighth Edition New York: McGraw-Hill Education., 2014. Text.