Gaya APA
Tjiptono, F., Chandra, G.
(2016).
Service, Quality & Satisfaction
(
Ed. IV.)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
Ed. IV.
Yogyakarta:
Penerbit Andi,
2016.
Text.